Duke Energy – Technical Training Specialist (Contract)
May 2021 – Present
Duke Energy • Charlotte, NC
- Developed 4 NERC CIP compliance courses covering cyber and physical security in collaboration with compliance SMEs; achieved a 99% completion rate among 1,000+ learners.
- Partnered with technical SMEs through virtual collaboration and storyboarding sessions to translate complex regulatory content into clear, accessible training.
- Designed and developed 40+ eLearning courses using Articulate Storyline and Rise, including branching scenarios tailored by learner role and region to reflect real-world workflows.
- Applied the ADDIE methodology and agile principles to manage iterative development cycles, incorporating stakeholder feedback throughout to ensure technical accuracy and learner usability.
- Developed ILT materials including facilitator guides and presentations; co-presented a lunch-and-learn session on best practices for virtual training delivery.
- Leveraged Microsoft Copilot to accelerate content development and refinement, improving efficiency while maintaining instructional quality.
- Integrated video-based learning using TechSmith Camtasia to enhance engagement and reinforce technical concepts.
Training & Communications Consultant (Contract)
Aug 2020 – Feb 2021
Wells Fargo • Charlotte, NC
- Developed bi-monthly newsletters and established standardized communication plans across four teams within the Data Management Policy & Operations (DMPO) department.
- Conducted a training and communications gap analysis; updated onboarding materials and team procedures to improve clarity for new employees.
- Facilitated a virtual onboarding session for an incoming team member, ensuring smooth knowledge transfer and role continuity.
Instructional Designer (Contract)
Feb 2020 – Jun 2020
Securitas • Charlotte, NC
- Developed 16 eLearning courses in Articulate Storyline 360 covering security topics for a diverse audience, including security guards, HR personnel, management, and leadership.
- Incorporated interactive elements and scenario-based learning techniques to improve engagement and knowledge retention across all learner levels.
Senior Instructional Designer
Mar 2015 – Feb 2020
CustomGuide • St. Louis Park, MN (Remote, Charlotte, NC)
- Developed eLearning content for IT and soft skills training within a blended LMS environment incorporating pre-assessments, eLearning lessons, and post-assessments, achieving an 87% post-assessment pass rate among learners who initially failed.
- Co-managed a 6-person international instructional design team; established production goals, reviewed deliverables, provided performance feedback, and contributed to personnel decisions.
- Produced 300+ interactive assessment lessons in 7 months, increasing team output from approximately 40 to 100 lessons per week.
- Authored 100+ pages of documentation to standardize eLearning development processes and improve team efficiency.
Instructional Designer (Contract)
Feb 2014 – Mar 2015
Wells Fargo • Charlotte, NC
- Developed interactive eLearning in Adobe Captivate, including practical simulations of proprietary web applications, enabling learners to build hands-on proficiency in a safe environment.
- Designed engaging training experiences incorporating visuals, diagrams, and interactive elements to improve learner engagement with complex technical content.
- Created SCORM-compliant knowledge-based assessments to measure learner understanding and performance.
- Built non-linear learning sites using Enterprise Learning 2.0; applied stakeholder feedback to continuously refine learning strategies.
Instructional Designer (Contract)
May 2013 – Dec 2013
Bank of America • Charlotte, NC
- Developed 8 eLearning courses in Adobe Captivate to support the rollout of the proprietary CashPro Online Banking Portal, training end users on system navigation and workflows.
- Documented technical processes and created supporting training materials to reinforce portal adoption and reduce user support burden post-implementation.
Instructional Designer / Project Manager
2001 – 2012
CustomGuide • St. Louis Park, MN
- Designed and developed 1,000+ interactive eLearning lessons for Microsoft software training, helping enterprise users build proficiency on complex software platforms.
- Independently learned TechSmith Camtasia and trained a team of instructional designers on its use, overseeing production of a 1,500+ lesson video library.
- Improved development efficiency by approximately 50% by leading the team's transition from Flash to Adobe Captivate.
- Helped interview and onboard instructional designers; contributed to the design and evolution of the company's eLearning platform.
- Managed project deadlines with an approximately 85% on-time delivery rate; collaborated with the team to establish eLearning development standards.
Adjunct Professor
2010 – 2012
University of North Carolina at Charlotte • Charlotte, NC
- Taught English Composition courses, applying adult learning principles to curriculum design, assessment development, and facilitation.
- Used Moodle LMS to facilitate coursework and manage online student engagement.